Effective Date: 22/08/2025

1. Who We Are

neatly operates a digital platform connecting customers with independent cleaning contractors in London. Business registration is currently in progress.

Data Controller: neatly

Contact: support@theneatlyapp.com

2. Information We Collect

Personal Information

Name, email address, and phone number
Service address and access instructions
Payment information (processed securely via Stripe)
Service preferences and special requirements
Communication records and feedback

Technical Information

IP address and browser information
Device type and operating system
Usage data and analytics
Cookies and similar technologies

3. How We Use Your Information

We process your personal data for the following purposes:

Service Provision (Contract)

To provide cleaning services, match you with cleaners, process payments, and manage bookings.

Communication (Legitimate Interest)

To send service updates, booking confirmations, and customer support.

Legal Compliance (Legal Obligation)

To comply with taxation, accounting, and regulatory requirements.

Marketing (Consent)

To send promotional offers and newsletters (only with your explicit consent).

4. Information Sharing

We may share your information with:

Cleaning Contractors: Name, contact details, and service requirements
Payment Processors: Stripe (for secure payment processing)
Service Providers: Cloud hosting, analytics, and communication tools
Legal Authorities: When required by law or court order

5. Your Rights Under UK GDPR

Access

Request copies of your personal data

Rectification

Correct inaccurate information

Erasure

Request deletion of your data

Portability

Export your data in a structured format

Object

Object to processing for marketing

Withdraw Consent

Withdraw consent at any time

To exercise your rights, contact us at privacy@theneatlyapp.com. We will respond within 30 days.

6. Data Security & Retention

🔒 Security Measures

• SSL encryption for all data transmission
• Secure cloud infrastructure (Google Cloud Platform)
• Regular security audits and updates
• Access controls and staff training

Data Retention

Account data: Retained while your account is active
Booking history: 7 years (for tax and legal purposes)
Marketing data: Until consent is withdrawn
Legal disputes: Until resolution + 6 years

7. Cookies

We use cookies and similar technologies to improve your experience. See our Cookie Policyfor detailed information.

8. Changes to This Policy

We may update this privacy policy periodically. Significant changes will be communicated via email or website notification. The effective date at the top indicates when this policy was last updated.

9. Contact Us

For any privacy-related questions or to exercise your rights, contact:

Email: support@theneatlyapp.com

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe we have mishandled your personal data.

Privacy Policy